DISCLAIMER AND POLICY
Terms and Conditions
1. Acceptance of Order
All orders are subject to approval by our company representative. Our approval shall not be interpreted as an acceptance of printed provisions and stipulations on the purchase order from of the buyer, hereunder ("Buyer"), that are not in agreement with or supplementary to our terms and conditions, unless specifically in writing by our sanctioned representative. No sales representative, manager or employee of our company is allowed to amend, vary, or waive any of these terms and conditions, Such as require the written approval of our sanctioned representative.
All prices are subject to amendment without notice. Orders for immediate consignment will be payable at the price in effect on the date the order is acknowledged. Orders specifying future dated shipments may, unless otherwise recognized to, be billed at the price on the date of the shipment.
Our prices do not incorporate any current or future sales, use, excise or other municipal, provincial, state, or federal taxes. Accordingly, in addition to prices specified herein, the purchaser agrees to compensate us for any and all taxes which may become payable in relation to this transaction, if applicable.
We shall convey goods F.O.B. point of shipment with shipping & handling charges prepaid, via routing to destination, unless otherwise specified by Buyer. We shall convey the goods, as soon as possible subsequent to acknowledgment of the order and its payment; conversely, the declared time of delivery is an estimate only, and we shall not be responsible for belated delivery or non-delivery caused by strikes, lockouts, fires, war, riots, accidents, a shortage of or an inability to obtain material, supplies, fuel, labor or shipping services, and on account of any acts, demands, orders or regulations of the municipal, provincial, state or federal governments, and any departments or agencies thereof, whether or not legally obligatory on us, or for postponed delivery or non delivery caused by any unforeseen event beyond our realistic control. Our time for making delivery shall not be extended for the duration of any such delays, except that if any such impediment extends for more than six months, we shall have the option of canceling the undelivered portion of the order. In no event shall the agreement of sale be subject to annulment by the Buyer as a result of delays in delivery or for any other cause, except by reciprocated, written concord of the parties. Shipping charges and handling fees are non-refundable.
5. Product Warranty
All Scissor Doors hinges are backed up by a limited lifetime warranty on structural failure. The shocks have a warranty for 6 months, if you need a file warranty claim, you must have the original invoice to make the warranty applicable.
Condition of Sale: All sales are final on all products sold by Scissor Doors (The Seller) to the Buyer. Please note that pricing and stock availability are subject to change without notice.
Returns: Authorization to return any and all products must be obtained by the Buyer from Scissor Doors in advance and must be made within (7) days of receiving the product. All returned products to Scissor Doors Inc. are subject to 35% restocking fee, no exceptions. Buyer must pay for all Shipping / Handling fees on any and all returns to Scissor Doors. All products which are accepted for return are for store credit only. All products returned for credit must be in the original manufacturers containment in the same condition as it was originally delivered by Scissor Doors to the Buyer. Only the original Buyer may apply for for a return of products. All items must be included with the product being returned. Defective items may be exchanged for the same item only, and only after warranty has been cleared from original manufacturer will the Buyer receive product back. After receipt of goods, Scissor Doors shall examine the goods to establish the exact capacity and condition of goods received. If Scissor Doors does not acknowledge the goods as being substandard and/or returnable for any reason, Buyer must acknowledge incurred costs.
Common wear items: Any item deemed a common wear item not manufactured by Scissor Doors Inc. have a standard with a 90 day warranty period. In the event of D.O.A or defective wear items will be exchanged for new ones.
6. Damage on Arrival (DOA)
Return Policy Product that is Damaged "out of the box" is considered to be D.O.A, and is subject to the following procedure:
a. Buyer should check all product upon delivery. Any damaged product must be reported to our Customer Service Department within 3 working days of the receipt and a notation should be made on carrier delivery document and copy retained for further instruction.
b. DOA product covered by insurance will be replaced, but must be returned in original packing container, including original packing materials, manuals, etc., and must be accompanied by a copy of original invoice. Buyer must pay for all Shipping / Handling fees on any and all returns to Scissor Doors.
7. Return Merchandise Authorization
We reserve the right to issue an invoice number based on the manufacturer product warranty to us. No return will be permitted on any products that has been in correctly installed, abused, drilled, cut, or modified in any way, except by those approved by Scissor Doors Inc. Modification includes the removal of, or attempted modification to, any identification labels attached to the product at the time of purchase. ALL RETURNS MUST IN ORIGINAL PACKING CONTAINER, INCLUDING ORIGINAL PACKING MATERIALS, CABLES, HARDWARE MANUALS, ETC., AND MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL INVOICE, AND THE INVOICE/ITEM NUMBER MUST BE CLEARLY MARKED ON THE SHIPPING CONTAINER, OTHERWISE THE RETURN MERCHANDISE SHIPMENT IS SUBJECT TO REFUSAL BY US.
a. PRODUCT RETURN FOR DEFECT OR TECHNICAL REASONS - All request for return authorization due to defect or technical problems must be handled by our Customer Service Department, and must be authorized by the Customer Service Manager following company protocol. If a replacement/ missing part or install technique is available these avenues must be utilized first.
b. PRODUCT RETURN FOR NON-DEFECT OR NON-TECHNICAL REASONS - Both the Sales Manager and the Customer Service Manager must approve such returns. If a replacement/ missing part or install technique is available these avenues must be utilized first. THESE RETURNS WILL BE ASSESSED A 35% RESTOCKING FEE, based on the original sale price. No refund after 7 days and/or on installed/ used parts.
c. SHIPPING DAMAGE - We ship all product insured unless otherwise stated. If product is received damaged in shipment, a notation should be made on carrier delivery document and copy retained for return with the product. A report for damaged product must be requested within 24 hours or receipt of the damaged product, customers may be required to contact shipping company for reimbursement..
d. SPECIAL ORDERS - Product which is "special ordered" will not be accepted for return under any circumstances..
e. ACTUAL SHIPPING CHARGES AND HANDLING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES ABOVE OR OTHERWISE. *All orders can take up to 10-14 working days from the day ordered.